1. When a client, potential client, or recruit shows interest in Avon, the rep. should be very prompt in contacting them because the longer she waits, the easier it is for people to loose interest.
2. As soon as I receive clients orders, I am on the phone calling them to let them know that I have their order. I will call them again in about another day or so to let them know how much their order is. Now why do I not tell them how much their order is then? I usually wait because as soon as I get orders in, I do sort of a quick check to make sure that most of their order is there, then I call to let people know that I have their order.
I do this because I learned long time ago that when you wait to pack clients orders and then call them, it sometimes takes them longer to pay for their order. I do not give them a price then because as we know sometimes certain things that clients have ordered may not be available in that particular order.
Then once I have packed all of my orders and totaled everything up then I call them back and let them know how much their order is and set up a delivery or pick-up date. This is a good time to let clients know if something is missing out of their order.
3. Imput clients profile information either on your personal website or if you do not have an Avon site, then you can input client profiles on your computer. In that profile, record all products sold to clients, this way when their products are on sale you can simply give them a call and let them know. You can also send them an email. This takes some time and dedication but remember these are the reps. that end up on top!!
4. Following up after clients have received orders is a MUST! I always call my clients and ask them if they have had a chance to use any of the products that they ordered or I simply ask them about items that they have purchased. I may say something like - Hi Katey I just wanted to check on you and see if you've gotten a chance to use the products that you ordered last week? You could end the conversation by saying if you need anything else, feel free to give me a call. This is a great way to communicate with clients and potentially take another order. This really makes clients feel special!
5. Please call clients that haven't placed orders in a while. I usually call once a month just to check up on them. Is there ever a time that you just stop calling? Yes! If a person just shows no interest.
6. Is there ever a time when an Avon sales rep. can just be too pushy? Yes! When I made the decision to sell Avon many years ago I made up in my mind then that I would not bug people. I make calls most of the time when people place orders and ONLY once a month to check up on clients that have not placed an order in a while. Also when I get new clients, I make it my business to ask them if it would be ok to call them when I notice that the products that they like are on sale. This way they know ahead of time that I will be calling. Most of the time I will only call with a sale price once a month. Most of them even appreciate the fact that I am looking out for them.
7. Does letting clients know about items on sale take away from commissions? No! In fact by making these efforts, commissions increase.
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